A friend of mine (let’s call him Mike) called to vent the other day. He’d just gotten a call from someone in HR at a company he’d applied for a position with. The HR manager, apparently took the time to contact Mike – out of what I’m sure was hundreds of applicants – just to give him a hard time about applying for the position.
The HR manager started the conversation with some disparaging remarks about Mike’s resume then spent several minutes asking my friend why he thought he’d be a fit for the company. You should know that based on the job description that was posted, Mike was more than qualified for the position. There were a couple of areas where he could have been stronger, but the HR manager didn’t seem to be calling to try to determine Mike’s qualifications, she seemed determined, simply, to belittle him. She came off as bossy, inconsiderate and very arrogant.
When I worked for the government, our offices were full of arrogant, incompetent middle managers with little formal education and even less people skills. Working for them was frustrating and infuriating. I once had an assistant manager stop me on my way into the building to tell me to remove my sunglasses from the top of my head. I’d perched them up there when I’d walked into the building and hadn’t made it to my office yet when she came barreling around the corner to tell me to remove them. When I told her that I’d just walked in, she told me that I was in now, and that I needed to take them off immediately. She didn’t seem to see the irony in pointing out the unprofessionalism in “glasses perching” while employees around us watched her browbeat me over something so minor. Of course, this was a member of the same management team that routinely conducted clandestine trashcan searches and pantyhose checks on its female employees.
That assistant manager was – and still is – a small minded woman, with very little power, and even less skill. She and the HR manager who grilled Mike are a lot alike. Both are little people with little minds, given a little bit of authority. Authority, even a little bit of it, is a dangerous thing in the hands of a fool.
As is often the case in poorly managed enterprises, not only is the sunglass czar still employed, she’s now tormenting and harassing perfectly decent employees as the division’s manager. Unfortunately for us, management by fear and loathing is not only tolerated, it’s often rewarded. As for the HR Manager who was rude to Mike, I’m willing to bet that if she goes unchecked, the company will have a hard time hiring and keeping the most qualified candidates.